HOW applying for
SUPPORT WORKS
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FAQ FOR project heal PROGRAMS

Who can apply?

Anyone living in the United States may apply. If you are a parent of a minor or hold the status of Power of Attorney for an adult, you may apply on their behalf.


Do you have information to help me navigate ED insurance?

Yes! Reviewing our Insurance Navigation guides is a great first step and may answer your questions and eliminate the need to apply for direct treatment access support.


How do your programs help people access treatment?

If you have insurance but need help maximizing it, we will assign one of our Insurance Navigation Specialists to help you each step of the way. If selected for a treatment placement, we will place you at the clinically appropriate level of care (inpatient, residential, PHP, IOP, IFT, or OP) with one of our HEALers Circle treatment partners. If a treatment facility is far away, Project HEAL will pay for your travel expenses. If you do not have an eating disorder treatment team that’s in-network with your insurance, we can help you find a qualified one. 


How do you decide
who you say “yes” to?

This is the hardest part. The shortest and most honest answer is that if we have the ability to help someone, we always do. If we have the staff time, financial resources, or appropriate HEALers Circle partnerships available to help someone based on their specific application, we say yes! If we say “no,” it has nothing to do with your worthiness of support, treatment, or healing. If we don’t have the resources to help, we always offer alternatives, referrals, and/or next steps.

What levels of care do
you place beneficiaries in?

We help connect patients to all levels of care: inpatient, residential, intensive family treatment, partial hospitalization, intensive outpatient, or outpatient sessions with therapists, dietitians, nutritionists, and coaches. We are working on dentists — stay tuned!


How often may I
apply for help?

Please wait at least one year from the date of your last submission before applying again. If you are not sure when you last applied, please contact us. If you started an application, but could not complete it, then you may submit a new one.


What considerations do you make when reviewing applications?

  • True financial need 

  • Significant insurance barriers

  • Marginalized identities within the eating disorder narrative

  • Cultural and systemic barriers to quality healthcare

  • Personal motivation, resilience, and commitment to recovery

  • Clinical appropriateness

Which eating disorders
are considered?

Any and all eating disorders as identified in the DSM 5.


When will I be notified
of the status of my application?

All people with completed applications will receive an automated email confirming receipt of the application. All applications submitted within one month will be reviewed the following month - please anticipate the application review and follow-up process to take up to a month or more, depending on the number of applications received. 


What documents may be required in my application?

  • 1-2 letters of recommendation

  • Proof of insurance (if applicable)

  • Documentation of financial resources (recent bank statement, last year's tax return, SSI/SSDI letter, or similar)